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In these Terms and Conditions “we, our, us, www.securatot.co.uk” refers to “Securatot Ltd”. Any conditions stated on this website do not affect your statutory rights as a consumer.
Acceptance of terms
Both browsing and purchasing from the securatot.co.uk website will indicate your acceptance of the terms and conditions set out herein.
Modification of terms
Securatot reserves the right to update or modify the terms and conditions at any time without prior notice, use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the terms and conditions.
Ownership
This site is owned and operated by Securatot Ltd. All rights in this website are owned by Securatot Ltd, any use, copying or modification is prohibited.
Product descriptions
Great care has been taken with the representation of products on this site to ensure that all details, descriptions and prices of products appearing are correct at the time when the relevant information was entered onto the system.
All sizes and weights are approximate and should be used as a guide only.
Please note that the colour of images shown on this website may be affected by the technology used to access it and whilst we do our best to reproduce colours accurately, some variation may occur. If this is an important consideration in your choice of item please contact us for a brochure.
We reserve the right to alter specifications without prior notice.
Ordering goods
Buying products from Securatot is easy and secure. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Once you have submitted your order to us you will shortly receive an email confirming that your order is being processed. At this point you must check that all details are correct. This email does not constitute acceptance of your order by us.
We may choose not to accept your order for any reason and will not be liable to anyone in these circumstances. Acceptance of your order and the formation of a contract between us takes place when we send you an email confirming that your goods have been dispatched. Title to the goods will pass to you on delivery.
If your credit/debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to the card used in the order of the amount charged.
Payment
All prices listed on the website are exclusive of delivery charges which you will be made aware of when placing your order.
You can pay for your products with any of the major credit and debit cards using our payment service from SagePay. SagePay (formally Protx) is the UK's largest independent Payment Service Provider who handle all card transactions on our behalf. This service provides highly secure card processing services and should give you complete confidence in the security of your details.
Once your payment is complete, you will receive an order confirmation email. We will then email once your order has been despatched.
Although we make every effort to ensure that all pricing information on the website is accurate, there may be rare instances where an error in pricing occurs. Should we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with your order at the correct price. We are also entitled to make any adjustments in price to take account of any change in prices from the supplier or a change in tax.
Provided that an order has not been shipped, we will endeavour to do our best to change the order if you so require.
Orders will only be processed once authorisation of your credit/debit card has been properly received. You can alternatively pay by cheque made out to Securatot Ltd, goods purchased in this way will not be despatched until clearance of the cheque has been obtained.
Delivery
On receipt of your goods, it is important that you inspect them before signing for the delivery. If goods arrive and are either incorrect or in a damaged condition, you must make a note of the courier's delivery consignment note and keep all the original packaging. It will be your responsibility to inform us within 5 days of being in receipt of your goods. No claim for damage will be accepted after this period. If your purchase is found to be damaged or defective upon receipt, we will arrange either a replacement or a full refund at Securatot's discretion.
UK Mainland
Any orders over £100 are shipped free of charge by our courier within the UK mainland only. Orders below the value of £100 will incur a delivery cost of £4.95. We aim to deliver stock items within 3-5 working days of funds clearing. If an item is out of stock we will email you to inform you of the expected delivery date. If the item is out of stock with the manufacturer we will inform you by email giving you the right to cancel your order and we will refund your payment.
The courier will make three attempts to deliver the goods however, in the event of an item being returned to Securatot due to non delivery, a charge will be made to you at a cost of up to £20.00 for the redelivery back to our offices.
Highlands, Islands and Ireland
Scottish Highlands and Islands, Channel Islands and Northern Ireland will incur an additional delivery charge, please contact us for a quote. We aim to deliver stock items within 5-7 working days of funds clearing. If an item is out of stock we will email you to inform you of the expected delivery date. If the item is out of stock with the manufacturer we will inform you by email giving you the right to cancel your order and we will refund your payment.
The courier will make three attempts to deliver the goods however, in the event of an item being returned to Securatot due to non delivery, a charge will be made to you. The cost incurred is the same cost as the delivery payment made for the goods to be delivered to your address.
International
International delivery charges are calculated automatically in the shopping basket. Such charges will be made based on the volumetric weight of the item once it is packaged for export. You will be informed of the delivery cost once you enter a non UK delivery address before your order is processed.
The transit times for international deliveries will be dependent on the receiving country, please contact us for more information.
In the event of an item being returned to Securatot as a result of non delivery, a charge will be made to you. The cost incurred is the same cost as the delivery payment made for the goods to be delivered to your address.
Incorrect delivery address provided
If you provide us with an incorrect delivery address and your goods are signed for by another party, Securatot Ltd cannot be held responsible for any loss you incur as a result.
Right to Cancellation
Securatot want all customers to be totally satisfied with their goods. Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.
Should you wish to cancel an order, goods must be returned back to Securatot. For your own protection we recommend that you use a recorded delivery service to provide you with proof of delivery. Unfortunately we are NOT able to reimburse return delivery costs, however we are happy to arrange collection of the seat using our preferred delivery service which will be at a cost of £20.00 payable by the consumer.
Any return must be in a re-saleable condition being unused and in the original box and packaging. Please note that all labels MUST NOT be removed from the seat. We are unable to refund or replace any seat which has had the labels removed. Refunds will only be processed upon receipt of returned goods and we also require a copy of your receipt. Customer refunds are processed within two weeks of our receipt of the goods.
If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the return.
Safety Standards
All products sold on this site comply with either UK or EU safety regulations.
Complaints
We want you to be happy with the service we provide and welcome feedback at any point via either email or by telephone. In the event that you feel you need to make a complaint, please contact us using the contact details here and we will provide our initial response within 48 hours of receiving the complaint.
Company Information
Securatot.co.uk is a trading name of Securatot Limited.
Registered Office: Minstrel Cottage, Shoemaker Lane, Brinkworth, Wiltshire, SN15 5AG.
Regd. No: 06933575.
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